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Chairtime - Docs

Re-engagement

A client who hasn’t been in for 8+ weeks is at risk. Chairtime surfaces those clients on the Reports page so you can reach out one at a time over WhatsApp.

Where it lives

Section titled “Where it lives”

/platform/reports — scroll past the revenue cards and busiest-days chart. You’ll see a section called Re-engagement (N clients overdue) when there are clients past the 8-week threshold.

Each row shows:

  • The client’s name
  • Their last visit date
  • A WhatsApp button that opens WhatsApp on your phone with a friendly message pre-filled (“Hi {name}! We miss you at the salon — ready to book your next appointment?”).

Tap WhatsApp, edit the message if you want, send. The client lands on your booking storefront if they tap the link.

What’s not built yet

Section titled “What’s not built yet”
  • Bulk send (select-all → blast) — not implemented; one tap per client
  • SMS or email re-engagement — only WhatsApp
  • Custom templates — you edit the pre-filled message in WhatsApp itself
  • Automated re-engagement (auto-send after N weeks) — on the roadmap
  • Buckets (Due / Lapsed / At risk / Gone) — single 8-week threshold today
  • Do-not-contact list / opt-out — handle via the client’s own WhatsApp block; nothing tracked in the platform yet

See also

Section titled “See also”