Troubleshooting

Chairtime is OTP-only — no passwords. You enter your email or cell, we send a 6-digit code, you type it in.
No code arrived? Wait 60 seconds, then tap Resend. SMS codes can take up to 2 minutes on a slow network.
Email code missing? Check spam. Add hello@botandbotty.com to your contacts so future codes land in the inbox.
Still nothing? Try the other channel — request an email code if your SMS is stuck, or vice-versa. Both work on every account.

My storefront isn’t showing services

Open /platform/services. Are services marked Active (the Deactivate / Activate toggle) and Online booking? Both have to be on.
Are there practitioners with the right service skills and saved hours? The storefront only shows slots where at least one practitioner with that service has working hours saved.
Open your storefront in a private window — sometimes a stale cache makes you think it’s broken when it isn’t.

My storefront says “no slots available”

The most common cause is missing working hours. Open /platform/hours and make sure every practitioner has at least one weekday ticked with start and end times. Without saved hours, the storefront has nothing to offer.

A client says they didn’t get a confirmation

Confirmation emails go to the address on the client’s record. Open /platform/clients, tap the client, check the email is correct.
The 24h and 1h reminder emails are a Pro feature — they don’t go out on Basic.
There is no “communication log” or “resend confirmation” button in the product today. If you need to re-send, message the client over WhatsApp using the deep-link on their client record.

The board has a strange-looking block

Cards on the board are colour-coded by client (every regular keeps the same hue) with the status controlling the badge. A grey, struck-through block is a cancelled appointment; a faded grey block is Done (already checked out or ready for POS). Past-day appointments stay on the board so you can still ring them up.